Delivery & Returns
Standard delivery is £4.95 RM48 - Please check our current dispatch times on the home page
Express Delivery if available upon request
International delivery is not currently available.
Everything at Elegantly Sweet is carefully handmade to order, therefore standard dispatch times can vary due to busy periods. Please check our current dispatch times on our home page for latest information.
If your order is required for a specific date, please bear in mind our delivery times, and if needed sooner please contact us to discuss the availability. When required dates are further in advance, your product will be sent ten days prior to date requested.
Your order will be sent by Royal Mail, or Parcel Force.
Should delivery to the address not be possible, a card should be left by Royal Mail to let you know how you can collect the parcel or how to arrange re-delivery. It then becomes the recipient's responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery.
If for any reason a parcel is not successfully delivered, a claim will be raised with Royal Mail 10 working days after dispatch when the parcel is then deemed lost. A full refund will then be offered once the claim is processed.
You have the right to cancel your order within 14 days from date of purchase, however any personalised items are exempt from this policy. To do so, please send written confirmation to firstname.lastname@example.org with your order number as reference.
Food items are unsuitable for refunds unless faulty. Although we make every effort to pack your items for a secure delivery, if your product was brought as a gift and you feel is no longer unsuitable to gift due to being damaged during transit, please contact Elegantly Sweet within 72 hours of receipt, with a photograph of the damaged item along with a photo of the packaging. The product must be returned to Elegantly Sweet prior to receiving your replacement.